J&J appoints Wax Communications for Roc brief

LONDON - Johnson & Johnson has appointed Wax Communications to deliver a loyalty marketing scheme for its anti-ageing skincare brand Roc.

The agency has built a virtual skincare which offers visitors personalised advice about how to achieve their skin care goals.

Visitors can build a "skin profile" by answering questions and giving details about their skin needs. They will then receive recommendations on the most suitable Roc products to help improve their skin care.

Using the resulting database, these clients will be sent regular emails updating them on products and seasonal promotions.

Sarah Andrews, account director at Wax Communications, said: "The clinic positions Roc as a scientific anti-ageing expert by offering the benefit of their research and knowledge to consumers in a way that adds value to them.

"The result is an information-rich database and the creation of a one-to-one communication channel through which we can inform consumers of money-saving opportunities and new and relevant products."

Wax Communications launched last year and brings together promotional agencies Dynamo and Catalyst. Its clients include J Sainsbury's, Johnson & Johnson, United Biscuits, Waterstone's and Toshiba.