easyJet Hello, you're through to easyJet, can I have your name and email address so that I can send you a confirmation of your request?
Mktg I'd rather not if that's OK.
easyJet Yes, of course, how can I help you?
Mktg I'm calling because I've seen in the news about Sir Stelios (Haji-Ioannou) setting up an airline called FastJet. When can I start booking tickets, and will it be faster than easyJet?
easyJet I'm sorry, I didn't understand that.
Mktg I've seen in the news that Stelios has set up an airline called Fastjet.
easyJet Oh.
Mktg I was wondering when I could start booking tickets, and whether it is going to be faster than easyJet.
easyJet I see, well it's hard for me to say. I can give information about easyJet. Stelios was the founder but now the chief executive is Carolyn McCall and I cannot give you any information about this other airline.
Mktg So you can't tell me if it is going to be cheaper or faster?
easyJet No, it's hard for me to say. Actually, I haven't heard of it. If you have any questions about easyJet, I'll be able to answer them for you.
Mktg Oh no, I was calling up about FastJet. I thought that because it was from Stelios it would be a connected airline.
easyJet No, this is not connected with easyJet.
Mktg OK, thank you, bye.
easyJet Thank you.
VERDICT
EasyJet's customer care is notoriously difficult to find a number for, let alone get through to. It took three calls to automated numbers to find the right option. Then, the call-handler needed the FastJet news explained to him twice, its connection with easyJet and the widespread media attention. He was polite, but not equipped to answer the query, and he offered no advice on how to find out more about FastJet.
SCORE 2/10