Experian to shut down third-party Preston call centre

Bill Britt,

April 22, 2004

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Experian to shut down third-party Preston call centre

LONDON -Experian, the credit reference and data collection firm, has said it will close its third-party call centre in Preston, which employs 600 full and 150 part-time workers, due to offshore competition.

The company will continue to operate its in-house sales operation in Nottingham and two call centres that handle remittances. "We are not planning to offshore these operations," a spokesman said.

The first 300 jobs will go in the Preston call centre by the end of July and the remaining jobs will end as existing third-party contracts come to an end.

The company says it would not make financial sense to invest in the technology needed to compete with offshore call centres employing low-paid workers.

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