Marks & Spencer reinstates 90-day returns policy for Christmas

LONDON - Marks & Spencer (M&S) is suspending its new 35-day limit on returning items in the run-up to Christmas.

Marks & Spencer reinstates 90-day returns policy for Christmas

The change means that any customer buying an item between now and 11 December will be able to return it, providing it us unused, until 16 January.

suffered a consumer backlash when it emerged earlier this week that its 90-day returns policy had been reduced to 35. The company said that the 90-day policy was unsustainable and that the new 35-day limit was still more generous than rival retailers.

It also claimed that it was always intended to suspend the 35-day limit over Christmas, the retailer's key retail period.

 

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