Freeview's website crashed on Tuesday, while a second site, set up to guide viewers through the retuning process, failed yesterday morning. Freeview's helpline was also receiving 200 calls a minute from consumers seeking advice.
More than 20m digital TV set-top boxes need to be retuned to maintain access to TV and radio channels. The process will ensure that Five becomes available to more homes and that high-definition TV channels can become available on the platform.
Disgruntled viewers have also criticised Freeview for a lack of clarity in marketing the retuning process, accusing it of failing to publicise the changes widely enough or give sufficient notice.
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