Our annual contact centre league table ranks the top outsourced agencies by their turnover. It may not indicate which agencies are the best at customer service, but it certainly demonstrates which are the most successful.
The top two agencies - Vertex and Ventura - retain their positions. The vast majority of the agencies that responded to this year's survey posted a growth in turnover last year, while the outsourced contact centre industry as a whole is estimated to be growing at 5%-10% year on year.
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