Currys - Good morning, you're through to services, [name] speaking, how can I help?
Mktg - Hi. I was just looking to check some details about your delivery service before I order something.
Currys - OK.
Mktg - The problem I've got is that I want to buy a 50-inch TV on the website, but I live in a block of flats. I just need to check how next-day delivery works and the hours it can turn up.
Currys - Go ahead.
Mktg - Well, I live in a block of flats and also work 9 until 5, so I just want to see if I could get the item delivered and if there was any flexibility with the time.
Currys - OK, what item is it?
Mktg - It's an LG, 50-inch TV.
Currys - Are you wanting installation, wall-mounting?
Mktg - Is that extra?
Currys - It is at an extra cost, yes. The standard delivery... [goes through prices]. You can also choose our 'time to suit' option. It allows for you to choose a three-hour slot during the day, and goods can be delivered next day providing you order before 3pm.
Mktg - What's the earliest time?
Currys - We deliver from 8am. The service includes unpackaging and checking the goods work and aren't damaged.
Mktg - OK. I've already got a wall bracket. If I wanted the TV to be put up, how much would that cost? [Mktg waits while call-handler checks.]
Currys - Hello sir?
Mktg - Hi.
Currys - Thanks for waiting. If you wanted the TV to be put on the wall, excluding the price of the bracket, with express delivery it would be an extra £149.95. With 'time to suit', it would be £154.95.
Mktg - OK. Does it matter that I live in a flat?
Currys - It shouldn't matter with a TV. What floor is it?
Mktg - The 14th.
Currys - Bear with me.
Mktg - Thanks. [Mktg holds.]
Currys - Hello, sir. Thank you for waiting. Has it got a lift?
Mktg - Yes, of course.
Currys - [Laughs.] I was going to say! That should be fine then.
Mktg - Thanks for your time.
Verdict - I was pleased with the level of service provided. The call-handler was able to run through the pricing options available to me and check that living in a 14th-floor flat was not a problem for TV delivery. She was also friendly and added humour to the conversation where appropriate.
Score - 8/10
A view from Staff