Churchill Good afternoon, you're speaking to [name], how can I help you?
Mktg Hi, I've got a bit of an odd query. My insurance renewal is coming up soon and I wanted to know [Churchill cuts in].
Churchill With Churchill?
Mktg No, it's with someone else. I wanted to know whether there were loyalty perks, or anything like that. I've seen that Churchill is involved with pantos, and I really want to go. Would you get discounts on tickets?
Churchill No, we wouldn't offer anything like that. There might be special or seasonal offers, but not like that.
Mktg Have you heard about the pantomime then?
Churchill No I haven't.
Mktg I think there's a series of pantos in which Churchill the dog is appearing. I wanted to know if having a policy with Churchill would help get tickets. Do you know who I would have to contact?
Churchill Let me transfer you to customer service. They may be able to help you.
Mktg Oh yes, thanks. [Holds.]
Churchill Good afternoon, you're through to [name]. Could I take your policy number?
Mktg I don't actually have a number - I'm just looking for information on the Churchill pantomimes, and how I could get tickets.
Churchill Oh, OK. Let me just put you on hold and I'll try and get you more information.
Mktg Thanks. [Holds.]
Churchill Hi, I've just spoken with someone. You need to speak to the Churchill Theatre department, but they are in a different building.
Mktg Oh, right. Do you have a number?
Churchill I don't, I'm afraid. I have a website, if that helps.
Mktg Yes, thanks.
Churchill [Provides website address.]
Mktg Great, thanks.
Churchill Thanks, bye.
Verdict
Both call-handlers were as helpful as they could be, considering I had come through to the wrong number. The second was able to provide details of the relevant website offering information on how I should get tickets. The first call-handler, however, was unaware of the tie-up.
Score
7/10