The move follows the sale of RAC by parent insurance company Aviva to the US private equity firm Carlyle Group in June this year, for £1bn. The sell-off was part of Aviva’s strategy to focus on its insurance and savings business.
RAC aims to deliver more efficient and insightful marketing campaigns with the appointment, focusing on changing consumer behaviour. The insurer is keen to improve its relationship with its customers by sending them tailored communication.
Chris Bates, head of marketing at RAC, said: "Occam showed a clear understanding of our needs and demonstrated solutions, which will undoubtedly enable us to be more intelligent in creating and analysing our future customer management activity."
Earlier this year RAC handed its digital and direct marketing account and advertising duties to Rapier.
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