Columnists should occasionally risk getting their heads lopped off,
if they turn out to be talking twaddle.
Heroically risking decapitation then, I predict grocery home shopping
will turn out to be a storm in a teabag. Despite the expansion of Tesco
Direct, Somerfield’s purchase of Flanagans, and Iceland’s growing
commitment, my own crystal balls (on special offer at Asda) tell me
grocery home shopping will never be more than a tiny niche market.
Home shopping is no new phenomenon. A century ago all the marketing
gypsies of the day predicted the telephone (the Victorian
cyber-superhighway) would soon bring home shopping into every home. By
1900 most great stores had mail-order departments. Whiteley’s boasted it
could supply ’anything from a pin to an elephant’; Harrods, which
pioneered shopping by telephone, rejoiced in the telegraphic address
’Everything, London’; Army & Navy Stores produced catalogues offering
such delights as hip-baths, banjoes and Wibley Wob table soccer.
Home shoppers depend on catalogues. As every anorak knows, the web can
be a wonderful catalogue provider. I recently whistled through 637 books
on creativity on the Amazon.com site in a few hours, and bought a
couple.
That was faster than I could have done the job in a bookshop. But I
don’t buy from Amazon.com because it is breathtakingly exciting to have
books delivered by Mr Postie. On the contrary, I love going to
bookshops. So do all heavy bookbuyers. That is why Tim Waterstone is so
rich. Waterstone’s, despite Amazon, is currently converting Simpsons in
Piccadilly into probably the biggest bookstore in the world. He is not
daft.
And just as I like seeing most books before I buy, I like seeing most
groceries before I buy. I would need to be off my trolley to buy fresh
meat and fish, fruit and vegetables, delicatessen, cheeses, and much
else via home delivery. And when nipping off to the supermarket for my
meat and milk it would be dumb not to collect the rest.
Moreover, Amazon’s books can be dropped through my letter box. Groceries
have to be delivered specially, not left on the doorstep for the
delectation of passing strangers. In consequence, Amazon’s prices can
often undercut conventional shops while grocery home delivery is
expensive. Man-hours, vans and petrol, for which Tesco charges a fiver,
means 10% price hike even on a pounds 50 order. (Clearly Tesco is
discouraging small orders - the kind of orders they would most likely
get off the net.)
About 4% of all shopping is done from home. For the great majority of
people, for the great majority of products, home delivery is not a
consumer benefit. It never has been, and in an era when more women work
and few have neighbours they can trust, it’s less relevant than ever.
Moreover, the people who would benefit most - people who live deep in
the countryside - are the people nobody wants to deliver to. It’s a nice
irony that while the prophets are predicting a boom in home grocery
shopping, the milkmen are fighting an inexorable switch away from home
delivery to supermarkets.
The net is a wonderful medium for innumerable things. In addition to
books, I’d willingly buy banjoes, elephants and Wibley Wob soccer off
the web. But not groceries.