The 10,000 tickets for four swimming events were oversold due to a mistake which became apparent after seating plans were finalised, Locog told Event.
Locog confirmed that all 3,000 customers have been offered a replacement ticket in sports they originally applied for, including around 200 people who will receive tickets to the coveted men’s 100m final.
It said: "As a result of finalising the seating configurations in our venues and reconciling the millions of Olympic and Paralympic ticket orders against the seating plans for around 1,000 sporting sessions, we have discovered an error in seats available in four synchronised swimming sessions.
"In December we contacted around 3,000 customers who had applied for tickets in the four sessions during the second round sales process. We are exchanging their synchronised swimming tickets for tickets in other sports that they originally applied for."
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