The invitation, signed by British Gas managing director Phil Bentley, also outlines recent efforts by the energy provider to cut energy costs for the consumer.
Bentley writes: "Today we're inviting customers to join a Customer Panel, to come into our business, meet our people, ask anything they like – and report back publicly on what they've found."
However neither the letter or the accompanying copy on the website explain how many consumers British Gas wants to bring on to the panel or how they will report its findings. Customers can apply to
Alternatively, consumers can also join through an upcoming experiential campaign 'British Gas Living Room', which is set to run through the winter.
The Living Room activity will advise people about energy saving as well as demonstrating its "EnergySmart" device. EnergySmart allows consumers to manage their energy usage online and only pay for what they use.
The energy supplier has also announced it intends to end the practice of estimating bills, a major source of customer complaints. British Gas plan to introduce a system under which customers can text or email through meter readings.
British Gas' move to let consumers into the heart of its operations follows a similar initiative by Asda last month.
The supermarket has expanded its to allow consumers to get involved in decisions such as what products it stocks.
Asda is also revamping its Your Asda corporate website, which will in future include a blog called Aisle Spy, incorporating head office staff views and webcams offering consumers insight into Asda's manufacturing processes and office culture.