Brand in the news: Susan Boyle

Susan Boyle is a person, not a brand. Nonetheless, she did something that many brands should learn from: she under-promised and over-delivered.

Boyle has magnificently demonstrated that substance is more important than style, or, indeed, that sometimes it is more substantial to be unstyled. It is ironic that a host of companies are now clamouring for her endorsement.

It's easy to see where it's heading: makeover campaigns such as 'our haircare product transformed Susan Boyle', which will ultimately destroy the true beauty she represents.

What these publicity-hungry brands should be doing is asking how they, like her, can make their product exceed expectation. Alas, many marketing people's idea of marketing is the inverse of this.

Susan Boyle would be justified in taking brands' money and running.

However, if she does, sponsors should beware. Her element of surprise is gone. We now expect her to sing well, and with each new song the delight of surprise will diminish, and so will the ROI of the sponsorship.

Unless, of course, Boyle has more surprises yet to come.

Topics

Market Reports

Get unprecedented new-business intelligence with access to ±±¾©Èü³µpk10’s new Advertising Intelligence Market Reports.

Find out more

Enjoying ±±¾©Èü³µpk10’s content?

 Get unlimited access to ±±¾©Èü³µpk10’s premium content for your whole company with a corporate licence.

Upgrade access

Looking for a new job?

Get the latest creative jobs in advertising, media, marketing and digital delivered directly to your inbox each day.

Create an alert now

Partner content