Abbey, the UK's second-biggest mortgage firm, also said it plans to close its life insurance office in Edinburgh and transfer the 900 jobs across Scotland to Glasgow.
The move of the jobs to India comes as Abbey continues to shake up its business and press on with its rebranding campaign launched last year.
The 拢30m campaign saw the banking group rebrand itself from Abbey National to Abbey with a pledge to revolutionise the personal banking industry.
The unveiling of the identity was accompanied by the announcement that it will invest heavily in refurbishing its 700 branches, slash its product portfolio and train staff to provide better advice.
Luqman Arnold, chief executive at Abbey, said: "We have taken some tough business decisions today that are absolutely necessary to the health of Abbey's future and for giving our customers better service at a competitive price."
The move of yet more UK call centre jobs to India follows a report earlier this week that said British call centres deliver better service than their Indian counterparts, with more than 90% of calls being resolved the first time.
According to the research published by the call centre consultancy , UK agents answer 25% more calls than Indian agents and resolve 17% more of the calls the first time. It found that more than one third of callers to Indian call centres have to ring back another time.
These figures do not, however, worry UK firms, which are chiefly focused on keeping costs down.
Indian call centre agents earn a fraction of UK counterparts's wages and are often well-educated graduates.
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