WSJ.com, the interactive edition of the Wall Street Journal, is to
spend $25 million (£17.5m) on a major global revamp of its
web site, which will include a Europe-wide version, writes Steve
Barrett.
The online journal, noted for its subscription-only model, will be
relaunched early next year, with significant personalisation,
customisation and navigational upgrades.
Users can currently choose between a US, Asian or European interface to
gain access to WSJ.com. The revamped site will allow them to specify
much more closely what content they want from the online edition.
Gordon Crovitz, senior vice-president for electronic publishing at
WSJ.com's parent company Dow Jones, said: "This investment proves that
we are in this for the long haul. We are confident that WSJ.com will
become our third significant profitable business."
Crovitz added that the split of revenues from WSJ.com had changed from
60 per cent ads to 40 per cent subscriptions last year, to a 50:50 split
now.
In its third-quarter financial results to 30 September, WSJ. com posted
a three per cent increase in subscribers over the previous quarter -
from 591,000 to 609,000. A third of these are joint subscriptions, with
the rest being online-only.
Around 10 per cent of subscribers originate from outside the US, mainly
from Europe.
WSJ.com's current renewal rate stands at around 80 per cent, with
subscriptions to the online journal costing $59 (£41), or
$29 (£20) for existing print subscribers - but these are
set to increase.
"It's quite a bargain at the price it is at the moment," said
Crovitz.
"When we increased the price 18 months ago, from $49 (£29)
to $59, there was no significant increase in customer churn."
WSJ.com's revenues actually fell during the quarter, from $9.3m
(£6.4m) to $8.8m (£6m). Compared with the same period
in 2000, the online edition's revenues have fallen almost 31 per
cent.
The Times started charging for online access to its crosswords in August
and this week announced that in November it will start to ramp up its
paid-for services.