Vodafone creates 1,200 new posts to boost customer service centres

March 13, 2017

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Vodafone creates 1,200 new posts to boost customer service centres

Vodafone plans to add 800 more posts to its customer service centre in Manchester, 150 in Newark, more than 150 in Stoke-on-Trent and around 100 in Glasgow.

The telco's third-party partners will likewise add another 600 jobs in Newcastle, nearly 200 posts in Scotland and 100 in Cardiff, .

The aim of this expansion is to improve the quality of service for its 18 million customers in the UK.

"These new, skilled roles will make a real difference to our customers and a real difference to the communities that are the focus of our customer services investment," Vodafone UK chief executive Nick Jeffery told the BBC.

Last October, Vodafone was hit with a £4.6m fine from Ofcom for mis-selling and failing to handle complaints properly.

This move comes soon after Vodafone announced at its headquarters in Newbury.

Recently, Vodafone moved its £50m creative account from Grey London to Ogilvy & Mather.

Topics

Marketing