Safeway has dealt at least a short-term blow to its advertising and
media agencies, Bates UK and Zenith, by pulling out of national
advertising for the foreseeable future and instead focusing on local
promotions.
The supermarket chain is dropping Bates’ ’Talking Toddlers’ advertising
campaign, which has run since 1994, and will concentrate its marketing
budget on targeted promotions on a store-by-store basis.
Prices will differ across the country, depending on local competition,
and individual stores may even create their own promotional material,
aimed at whoever the store manager decides is the target customer in
that area.
While Safeway will retain Bates UK for ’brand development’, local ads
for store openings, relationship marketing and new media, it plans no
above-the-line campaigns for next year. However, it refused to say how
long the strategy would continue.
The move is likely to mean a reduction of Safeway’s pounds 22m ad
account.
Bates UK may rejig the team working on its Safeway account as a
result.
The agency’s deputy managing director, Adam Leigh, said: ’It is a new
era but the relationship between us and Safeway is as strong as ever.
Obviously, the focus is shifting but we take a long-term view.’
Safeway’s decision, taken by its new chief executive, Carlos
Criado-Perez, came as the company announced profits down 20% to pounds
150m at last week’s half-year results, slashing its dividend by 40%.
Criado-Perez, a former Wal-Mart executive, joined Safeway in July and
replaced Colin Smith as chief executive in early November.
Criado-Perez said he hopes to turn around profits and sales by next
summer.
Safeway will keep its ABC loyalty card, also handled by Bates, and said
it did not believe that different pricing in stores would affect it.
Head of communications Kevin Hawkins said there would be some changes to
Safeway’s marketing team, but no major shifts.