Eighteen months ago Martha Lane Fox and Brent Hoberman were a
couple of bright, young, anonymous things. Today the above portrait is
hanging in the National Portrait gallery in an exhibition of British
business leaders of the new century.
Together they are probably the most high profile example of the
generation of dotcom multi-millionaires: sickeningly young,
frighteningly clever and about to become seriously rich. This week
Hoberman, 31, and Lane Fox, 27, will see Lastminute.com, the company
they co-founded less than two years ago, float for over pounds 500m.
The flotation will see these two Oxford graduates make more than pounds
50m each on paper, despite the fact that Lastminute’s turnover is still
tiny - in the year to September 30 1999, the company earned pounds
195,000 in commission, based on total transactions of pounds 2.6m.
Its success is based on a simple premise: offering late details on
anything from flights to concert tickets at knock-down prices. With this
it has captured the imagination of the City and transformed its founders
into icons for the new generation of internet entrepreneurs. Hoberman
has been described in The Wall Street Journal as ’hotter than Tom
Cruise’, while Lane Fox was named one of Tatler’s top ten dates in
Britain.
Unfortunately, it wasn’t possible to meet the duo in person this week -
they are in the US drumming up publicity for their imminent
flotation.
But they have managed to use their own personalities to promote
Lastminute in a way that could give even Richard Branson a run for his
money. Previous profiles have focused on Martha’s long blonde hair,
penchant for little fuschia cardigans and aristocratic connections,
while Brent comes across as more of a background figure - although, in
fact, he is the boss and lastminute was his idea.
However, being virtually the same age as Martha, (but considerably
poorer) I am more curious about how they have reached these dizzy dotcom
heights.
Our story begins in the mid-90s, when the pair worked as management
consultants at Spectrum Strategy. He specialised in telecoms and media,
she in pay TV. Brent subsequently worked at internet service provider
LineOne and auction web site QXL, but left to start Lastminute in June
1998. He says he had the idea because ’I really am one of those people
that books a hotel at the last minute on a Friday night’.
Hoberman asked Lane Fox, by then Head of business development at Carlton
Digital Channels, to join him, and after initially dismissing his idea,
was persuaded to leave her job. The pair then raised some pounds 600,000
of venture capital to get going, so their story is not exactly one of
rags to riches. Both come from privileged backgrounds. Lane Fox, who is
said to be fond of pashminas, is related to the Marquess of Anglesey. An
Oxford contemporary of Hoberman says he was part of an old Etonian set
who ’certainly had a lot more cash than the average student’ and that he
seemed ’used to money’.
Even so, a helping hand can only go so far and it is clear that there
was talent, as well as timing involved in Lastminute’s success. Dafna
Ciechanover, co-founder of Eos Internet Ventures and a former head of
marketing for Excite, has known them both well for several years (she
once turned down Hoberman for a job at Excite because he was ’simply too
good’) and says: ’Both are extremely intelligent, willing to take smart
risks and very pro-active - from the beginning they have defined
markets, not reacted to them.’ But Ciechanover also insists that part of
their success also comes down to their engaging personalities. From the
beginning, Lane Fox in particular, gave Lastminute a personal touch. ’It
was a good idea but it was also done with an incredible amount of spin
and creative execution. The newsletters that she would e-mail out to
regular users always started off with something humorous and topical
about politics or economics, which made an engaging hook.’
Otherwise, it seems that fortune was down to good old hard work -
14-hour days and bucketloads of persistence. Lane Fox is said to have
once called Alitalia 150 times before being granted a meeting. Even now,
she still claims to be at the office until late every night before going
home to bed. The pair have a close-knit circle of old friends and
despite rumours of a romance, they are not a couple.
So what next for the Lastminute wonders of e-business? Hoberman has
described his vision of Lastminute in three years’ time as: ’It’s seven
o’clock, your mobile phone rings and we offer you 25% off at your local
Italian restaurant, followed by an opera, because we know you’ve just
come back from Italy and are feeling nostalgic.’
And what of their new-found status? Surely there must be some profligate
spending, extravagant partying or other example of fame going to their
heads? But no, it seems that they lead a relatively modest life, with
him driving a battered VW and both travelling economy.
’They are building a long-term business and they are behind it 150%,’
insists Ciechanover. But as with many things dotcom, the task now will
be building a business that matches the hype behind the idea.
BIOGRAPHY
October 1998
Lastminute.com goes live
Autumn 1999
Launches in France and Germany
January 2000
Strategic funding from BAA, Sony and Bass Hotels and Resorts; launches
in Sweden
March 2000
Joint venture in Australia and New Zealand announced; Lastminute.com
flotation on London Stock Exchange and Nasdaq