Having ranted at great length about First Great Western in my
previous column, I promise not to bore you with more railway woes - oh,
all right then, just one. With almost no warning the station car park at
Exeter has been turned over to a company called Apcoa for more efficient
running.
Its first super-efficient act has been to increase the cost of weekly
parking by 43%. I didn’t notice too much customer approval of this, but
then why should customers come in the way of an efficiency drive?
This time I need to talk to you about the altogether weightier matter of
towels.
I am indebted to the chief executive of a leading London advertising
agency for drawing my attention to the hotel towel conundrum. Suddenly
they have become a watchword for environmental soundness. You can’t walk
into a hotel bathroom without finding a prim little notice telling you
that if you soil too many towels the world will vanish under a pall of
suds from the environmentally-unfriendly extra washing necessitated by
your thoughtless and indiscriminate towelling.
Now I was taught by various eminent creative directors that stimulus
does not equal response or - to put it another way - you have to be a
wee bit subtle if you want to persuade people to change their behaviour.
When you read that little notice, be honest, how do you respond? Do you
carefully dab away the drips after your shower with the smallest face
cloth, leaving the neat ranks of bath towels untouched to help save the
planet? And do you make it last for days to help the hotel conserve
valuable resources?
Or do you, like the leading adman, raise two fingers to frugality and
use every last towel on the rail - just to pay the hotel back for being
so pompous and PC?
Apart from anything else, you would think they’d realise that the single
greatest joy of a decent hotel room is the luxury of having a separate
towel for each and every ablution? Why, after all, do they put so many
damned towels there in the first place, along with those smug little
baskets of potions and shampoos, if you’re not meant to use them?
What can the explanation be? Green credentials. We must have green
credentials, they say. A hotel is about as profligate an operation as
there is conservation-wise (bed linen used for one night, food thrown
away, massive waste of water, electricity and so on), so this is their
little guilt trip: we’re pretty appalling environmentally, so please be
extra-responsible with your towels.
The stupidity is that towel conservation is a distraction. The
environment is under threat, but not from towel abuse. Last week, our
Prime Minister held a farming crisis meeting and has altogether poured
pounds 200m into the industry. And yet British farmland has become in a
single generation an ecological desert. There is now, for example, only
one skylark for every five 30 years ago. That’s not natural evolution,
by the way, it’s annihilation, and a far more accurate environmental
indicator than towel laundering. Perhaps the hotels would do the
environment more good if their little notices told us to towel away to
our heart’s content, but to take better care of our skylarks.