The new facilities allow Mobious to improve call and email handling for its clients with inbound and outbound operators dedicated to a client's brand.
The call centres will be linked via the use of internet-based software allowing Mobious to control voice and email traffic across multiple sites.
Iain Gibbons, managing director of Mobious, said: "We have provided intimate customer handling services via voice and email for clients including DaimlerChrysler, Gant and Hyundai for a number of years now and the demand for our dedicated immersed operator's process is growing. We are simply responding to that demand."
Recent new work includes a project for Nexus, which runs the metro light rail system in Newcastle, to gauge and encourage customer usage of the system.
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