BT Vision Good afternoon BT Vision, (name) speaking. How can I help?
Mktg I heard BT Vision is going to offer Premier League football more cheaply than Sky. Is that right?
BT Vision It depends how much you're paying for your Sky package.
Mktg OK. What price is it going to be?
BT Vision First I'll let you know exactly what you're paying for because there is a charge for the box.
Mktg I can buy the sports package from Sky for 拢37. Will yours be cheaper than that?
BT Vision We don't offer Sky Sports at the moment. We offer free ESPN at the moment with a one-off payment of 拢9.99.
Mktg Are you going to offer Sky Sports?
BT Vision In March Ofcom is going to announce whether we can get Sky Sports and Sky Movies because we've taken them to the High Court to ask why we can't offer what they're offering when they can offer telephone lines and broadband with their Sky TV. We can't offer Sky TV at the moment but we got an email saying we may be able to offer Sky channels in the future. It might be worth hanging fire until then.
Mktg My real passion is darts. Will I be able to watch darts on BT Vision?
BT Vision We show rugby and football but I don't think we show any darts, no. It's worth waiting until March and then if Ofcom says we can sell the Sky products as well, give us a call back.
Mktg How long does it take to install BT Vision after I place the order?
BT Vision Once you place the order for BT Broadband it takes five working days. Then it takes another five days for BT Vision.
Mktg OK, thanks. I'll give you a call in March then.
BT Vision Thanks for calling. Goodbye.
VERDICT
It took a while to establish that BT Vision doesn't offer the Sky Sports or Sky Movies channels. However, the call-handler was well-informed about Ofcom's current deliberations over whether Sky will have to offer rivals its own channels for less than it currently charges.
SCORE 8/10.