The deal sees The Listening Company provide management expertise to Ocean Call in return for call centre services from the company's Grenada-based facility for its UK clients.
In using an offshore call centre, The Listening Company will be able to offer clients a call centre service at a reduced price. The service will be offered to clients on a trial basis initially.
Neville Upton, chief executive of The Listening Company, said: "With a good command of English, no problems with the call handler's accents, good education levels and up-to-date technology, Grenada offers a good base to trial an offshore solution."
Ocean Call operates one call centre in Grenada with a capacity for 250 seats, handling projects in the US and the UK.
The Listening Company, which has a 500-seat capacity call centre in the UK, said it has no plans to reduce the scale of this facility.
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