As soon as we were made aware that Mr Seligman had a problem, his account manager contacted him to see how she could help.
We clearly can not provide personal account managers for every one of the hundreds of thousands of our business customers. Account managers are allocated on a mix of criteria -- the value of the business carried out with Royal Mail, future company growth, and the type of mail services used.
Having an account manager gives a company access to a dedicated person with knowledge of their sector, who is able to offer advice about the best services to use and alerts them to new products. The company would have access to advice ranging from how to capture information for a database, clean a database and make best use of it, to the best design for a mailshot and how to get the maximum number of responses.
However, even without a dedicated account manager, companies using Royal Mail's business services still have access to expertise from our new business team. This team will help them pick the best service to meet their requirements, advise on how to get discounts, and will ensure the smooth delivery of those services.
Companies without account managers can also contact our sales and customer service teams to get advice and help on everything from which service to use, to the current prices for particular services by telephoning 08457 950950. In addition, our also provides a wealth of advice and information about all the services we offer.
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