Called Web Shipping, the service allows registered smaller customers
that ship up to 20 shipments a month to access a booking facility
through its Red Planet web site, dhl.co.uk.
Users can book a collection, track the shipment, access email notifications and order supplies. Barcoded bills can be printed to track the shipments to their destination. Customers can store 300 frequently-used addresses, and customs and duty advice is on hand.
According to Martin Carfrae, e-commerce development manager for DHL, about three-quarters of its UK customers use some form of online service, and about half of shipments are handled electronically. "It's all about offering a choice to customers and making it easier for them," he said. "We have had a number of products online for some years, but this extends the breadth of automation to smaller customers."
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