D'Arcy's relationship with its crucially important Mars client in
Europe is hanging by a thread after this week's decision by the
multinational advertiser to review its pounds 24 million Uncle Ben's
rice business across Europe.
With the network's tenure of the pan-European Mars Bar account already
under threat (±±¾©Èü³µpk10, 25 May), the loss of Uncle Ben's would be
"tantamount to putting D'Arcy off the Mars roster in Europe" according
to an industry source.
The Uncle Ben's pitch will once again put D'Arcy into competition with
Mars' two other global networks - BBDO and Grey Worldwide - which are
also challenging it for the Mars Bar business.
The pitch does not include the Dolmio sauces, pasta and frozen meals
business which, like Uncle Ben's, is manufactured by Mars' Pedigree
Masterfoods subsidiary and remains with D'Arcy.
The latest review is understood to have been prompted by a deteriorating
relationship between D'Arcy and Mars' senior managers in Europe.
"Somebody has pissed them off," a network source acknowledged.
Nevertheless, insiders believe D'Arcy's loss of the Uncle Ben's
pan-European business, which is run out of its Paris office, is not a
foregone conclusion. This is because of the long, high-level
relationships between agency and client and the fact that D'Arcy's
advertising for the brand in the US has been well received.
At the end of last year Mars announced plans to almost triple its
marketing spend for Uncle Ben's Rice Bowls and launch 20 new product
extensions in the US, promoted with advertising through the D'Arcy
agency in New York. The brand featured on British TV last year as part
of a pounds 6.5 million spend.
But an industry source said: "In Europe the relationship between D'Arcy
and Mars is much more frayed. It's not so much that Mars doesn't like
the ads as the time it takes to get them. As a result, the relationship
has become very fragile."
It is understood that Hella Cruz-Nielson, the senior Mars executive in
charge of food product marketing in Europe, has yet to see agency
presentations and that the company will think long and hard before
making a decision which could have a profound effect on D'Arcy.
The network has been working desperately to shore up its Mars business
since the loss of its pounds 30 million global Twix business to Grey 15
months ago.