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Below you will find a breakdown of the biggest and fastest-growing contact centres, the top centres by inbound and outbound turnover, the client sectors that use them the most, the increase in agent positions and centres themselves over the past decade and a rundown of recent award-winning work.

NUMBER OF OUTBOUND AGENCIES BY TURNOVER
AGENCY Turnover Outbound Outbound
2005 (pounds) (%) (pounds)
1 RHL 47,000,000 55 25,850,000
2 LBM 34,000,000 60 20,400,000
3 Vertex 391,360,000 5 19,568,000
4 Ventura 149,200,000 12 17,904,000
5 MM Teleperformance 53,371,000 25 13,342,750
Source: Marketing Contact Centre Leagues 2006.

TOP FIVE INBOUND AGENCIES BY TURNOVER
Agency Turnover Inbound Inbound
2005 (pounds) (%) (pounds)
1 Vertex 391,360,000 70 273,952,000
2 Ventura 149,200,000 84 125,328,000
3 Client Logic (UK) 83,302,000 87 72,472,740
4 MM Teleperformance 53,371,000 65 34,691,150
5 Prolog Connect 35,094,351 90 31,584,916
Source: Marketing Contact Centre Leagues 2006

CCA EXCELLENCE AWARDS 2005: BEST IN SECTOR
AWARD CATEGORY COMPANY
Retail and travel Tesco Stores
Financial services Siemens Business Services and
National Savings & Investments
Telemarketing and outsourcing National Rail Enquiries
Telecoms, technology and utilities Telewest Broadband
Public sector Surrey Police
Source: CCA

TOP FIVE CALL CENTRE AGENCIES BY GROWTH
Agency Turnover Turnover change
2005 (pounds) 2004 (pounds) (%)
1 Vertex 391,360,000 369,680,000 5.9
2 Ventura 149,200,000 131,800,000 13.2
3 Client Logic (UK) 83,302,000 74,310,000 12.1
4 MM Teleperformance 53,371,000 53,000,000 0.7
5 RHL 47,000,000 32,000,000 46.9
Source: Marketing Contact Centre Leagues 2006.

£17bn - is the value of the contact centre industry to the UK
economy. Source: ContactBabel.