Consumer survey reveals growing receptiveness to DM

LONDON – New research into what consumers think of direct marketing has found that positive responses are on the increase.

The DMA's second annual consumer survey asked almost 2,000 consumers about their receptiveness to various forms of direct marketing.

Overall, 13% had shown a positive response meaning they had either made a purchase, requested extra information or passed the communication on to someone else. This is an improvement on last year's figure of 9%.

Among the various direct marketing media, customer magazines had the highest level of positive response at 34%, with direct mail next with 27%. Email got 15% and mobile phone communications got 7%, which the DMA deems "very strong for a young medium".

Figures for door-drops and interactive TV were included in the survey, but not disclosed.

The survey also found that less than a third of all communications sent out by companies were destined for existing customers, while more than half were sent to non-customers and the remainder to past customers.

The number of consumers wishing to pick and choose between the ways they receive information about companies was up by 10% on last year.

James Kelly, managing director of the DMA, said: "Consumers are increasingly demanding greater relevance of information from the direct marketing they receive, as they look to take control of what and how they purchase goods and services."

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