Wave 1, Space ID
Wave 1, Space ID revealed ‘Community’ and ‘Pleasure’ as the new key battlegrounds for supermarket shoppers amid the economic doom and gloom. Supermarkets Sainsbury’s and Co-Op were found to be best positioned to capitalise on these changing attitudes
Wave 2, Social Media Behaviour Index (SMBI)
Wave 2, Social Media Behaviour Index (SMBI) found shoppers engaging with a brand on social media are twice as likely to shop there, with Waitrose found to be the best at converting social media users into paying customers and Sainsbury’s and Tesco’s activity having the least impact.
Wave 3, Regional Shopper Risk Index (RSRI)
Wave 3, Regional Shopper Risk Index (RSRI) found 8.75m of the 45m regular supermarket shoppers in England and Wales (20%) lack loyalty towards any of the big six supermarkets: Asda, Co-op, Morrisons, Sainsbury’s, Tesco or Waitrose.
- Waitrose has the least loyal and promiscuous customers with nearly 23% of its 2.03m regular shoppers likely to shop with a rival.
- Tesco most at risk from turncoats due to dominant market share
- Co-Op and Morrisons least at risk