Barclays is to continue the 'Big' theme of its recent TV
advertising in its most comprehensive integrated campaign ever.
The high street bank is using direct mail, posters and in-store
promotions to develop its 'a big world needs a big bank' idea, created
by Leagas Delaney. The through-the-line work will use the line 'because
we're big, we're always working for you and we're always breaking new
ground'. It is the first time the brand has brought together an
all-customer mailing, branch activity and above-the-line advertising on
this scale.
The direct mail campaign targets Barclays' eight million current account
holders from June 13, and is the biggest mailing undertaken by the bank
for more than three years. Created by Presky Maves, the mailing will be
personalised depending on what products the customer has purchased in
the past, but every mailing will enclose a copy of a brochure outlining
initiatives being introduced. Triangle has created in-store promotions
for 1700 stores, with outdoor poster advertising by Leagas Delaney.
Creative work carries images of people taking part in extreme sports
such as rock climbing and desert sand surfing, which aims to tie-in with
the theme that the bank is launching a range of ground-breaking
products.
Dominic Facci, head of new product development, current accounts, at
Barclays, said: "We're taking the 'Big' advertising another step closer
to the customer. Big can be scary and the key now is to be close."
Barclays received public criticism when the 'Big' ad campaign launched,
as it coincided with widespread branch closures. Another improvement
highlighted in the new campaign will be the extension of opening hours
at 84% of its branches, in some cases to include evenings and Saturday
afternoons. Over the next two years, more than 1400 branches plan to
increase their Monday to Friday opening hours and 314 branches will be
open all day on Saturday.
New benefits of the service being flagged up in promotions include the
scrapping of overdraft charges, instant cashing of cheques, personal
loans based on how you manage your account and the opportunity to apply
for an overdraft online.